Contact
Talk to a real person, any hour
Water coming in at 3 a.m. or a question about a stain on the ceiling: call, text a photo, email or chat. We answer 24 hours a day, 7 days a week, in English and Spanish.
Dispatch is open right now
Text a photo
(702) 213-9556
Send a picture of the damage and your address. We look and call you back.
Open messagesChat with Dash
On this page
Quick answers any time, and Dash can have us call you.
Our office
3011 S Valley View BlvdLas Vegas, NV 89102
| Monday | Open 24 hours |
|---|---|
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
Crews are dispatched from here across the whole valley. Most of our work happens at your property, so please call before visiting.
What to expect
What happens after you reach out
- 1
You call or send a request
We take your name, what happened and your address.
- 2
We tell you what to do now
Shut-offs, safety and photos while the crew heads your way.
- 3
A crew arrives
Typically in about an hour across most of the valley, depending on location and conditions.
- 4
Free inspection
Moisture meters and thermal imaging show where the water went. You get a clear plan.
- 5
We handle the insurance
We document everything and bill your insurance company directly.
Once you call, we gather a few details about what happened, where, and how long the damage has been present, then dispatch a crew, typically arriving in about an hour across most of the Las Vegas valley depending on your location and conditions. On arrival, we assess the damage, identify the source if it is still active, and begin the free inspection.
From there, we explain what we find in plain terms, including the water category if applicable, what our recommended scope of work looks like, and how the process typically moves forward with your insurance company if you plan to file a claim. You are never obligated to move forward with restoration work after a free inspection.
Good to know
Before you call
Questions
Straight answers
Is someone available if I call in the middle of the night?
Yes, our phone line is answered 24 hours a day, 7 days a week, including nights, weekends and holidays.
Can I just text you a photo instead of calling?
Yes, you can text a photo of the damage to (702) 213-9556, which gives our team useful context quickly, though calling is still the fastest way to get an emergency response started.
How quickly will someone arrive after I call?
Our crews typically arrive in about an hour across most of the Las Vegas valley, depending on your location and conditions. We never promise an exact arrival time, but we treat every call as time-sensitive.
Do you have a physical office I can visit?
Yes, our office is located at 3011 S Valley View Blvd, Las Vegas, NV 89102, though most of our work happens directly at your property.
Do I have to speak English to get help?
No, our team communicates in both English and Spanish, whether you call, text or meet with us in person.
Water still coming in?
Shut off the main valve if you safely can, stay away from wet outlets, then call. We are on the way.